Technologies

Best of Breed Unified Communications, LAN & WAN, Wireless, Security and Storage area networks managed and delivered by highly skilled and experienced technical experts.

Learn more

Global coverage

map

ITEC has a network of Authorised Service Partners (ASP's) in more than 90 countries across the globe.

Learn more

Intellicare

ITEC's IntelliCARE maintenance offers are designed to give our customers the ability to select the level of service needed in a multi-vendor, multi-national environment.

The service offers are designed to fit ITEC’s indirect channel model and cover the full range of technologies within ITEC’s portfolio globally. The IntelliCARE offering can be used to enhance a manufacturer's product portfolio where ITEC's capabilities can be used to provide complementary channel services to distribution or reseller partners.

The ITEC IntelliCare Service Components:

IntelliCARE is comprised of service components which can be selected by customers in line with their requirements and the requirements of there customers. These components are:-

  • On Site Engineer (Labour and Parts)
  • On Site Engineer (Labour Only)
  • On Site Parts Only
  • Remote Technical Support
  • Dedicated On-site Engineer
IOC Coverage IOC Response Field Engineer Response On Site Part Response
IntelliCARE Gold 7x24 <15mins 4hr 4hr
IntelliCARE Silver 7x24 <15mins 4hr (Bus. hours) 4hr (Bus. hours)
IntelliCARE Bronze 8x5 <30mins NBD NBD

ITEC offers 3 main Service Level Agreement for its IntelliCare Maintenance services as per the table provided. ITEC also can provide customers with the flexibility of SLA to suit customer specific requirements if not covered by the ITEC standard IntelliCare maintenance offerings.

All support activity both on and off site is logged, managed, tracked and reported on by the ITEC IOC trained technical operatives providing customers with a single interface for ease of use and expediency. Customers also have access to ITEC support portal via its website to track and log support tickets.